AI consulting for logistics.
Brokers and 3PLs run on speed of carrier outreach and track-and-trace. AI carries that volume so brokers focus on negotiation and exceptions.
The work logistics and freight brokers run by hand.
These are the operations we've seen compress the most when logistics and freight brokers hand them to a well-built AI workflow — measured against the actual hours your team spends, not a vendor demo.
- 01
Carrier outreach and load-coverage across active boards
- 02
Track-and-trace updates to shippers throughout the move
- 03
Rate quoting, RFP responses, and customer pricing operations
What we typically ship.
Real workflows we've built for logistics and freight brokers. The right starting point for your team will be one of these — or a remix.
- 01
Carrier-outreach agent
Posts to load boards, calls and texts your carrier network with active loads, captures responses, and queues qualified options for the broker to award.
- 02
Track-and-trace voice + text agent
Pings drivers on the cadence your top operator uses, captures location and ETA, updates the TMS, and proactively warns shippers of any exception.
- 03
Rate-quote assistant
Builds quotes from historical lane data, current market rates, and customer-specific rules — broker reviews and sends within minutes.
Discovery → Pilot → Production.
Every engagement starts with a one-week sprint — audit, ADR, and a written go / no-go on the operation you want to hand to AI. Roughly one in four pilots gets killed at that step; that's the point.
If we move to a build, you ship a single end-to-end agent on real data inside three to six weeks. We hand off repo, prompts, and runbook. Retainers exist for care and growth — never for lock-in.
see engagement model →Questions logistics and freight brokers ask us.
If something you're chewing on isn't here, send it to team@phaselink.ai — partner-written reply within one business day.
- Does this work with McLeod, Aljex, Tai TMS, Magnus, or a custom TMS?
- Yes — McLeod and Aljex are our most-shipped; Tai and Magnus have clean APIs; custom TMS systems we integrate via their backends or middleware. We sit on top of your TMS, not in place of it.
- Drivers don't always answer texts or calls — does AI actually improve update rates?
- Yes — multi-channel outreach (text + call + check-call timing tuned to driver behavior) significantly lifts update rates. We measure capture rate weekly; the AI is judged on it.
- Can AI negotiate with carriers?
- Within rules you set (rate floors, lane-specific ceilings), yes — but final award typically stays with a human broker. We model your negotiation patterns and let the AI carry the low-stakes coverage while brokers handle high-margin moves.
Send us your most expensive operation.
We'll have an audit on your desk in five days.
One PDF. No deck. No obligation. We'll tell you whether AI is the right answer for it — and if it is, we'll quote the build the same week.