AI consulting for ecommerce.
Ecommerce ops are spreadsheets and tickets. Both compress beautifully under the right AI workflow — but only if it touches Shopify the way your team does.
The work ecommerce brands run by hand.
These are the operations we've seen compress the most when ecommerce brands hand them to a well-built AI workflow — measured against the actual hours your team spends, not a vendor demo.
- 01
Customer support tickets across email, chat, and social
- 02
Returns processing, exchanges, and shipment-status questions
- 03
Catalog enrichment, copy, and merchandising operations
What we typically ship.
Real workflows we've built for ecommerce brands. The right starting point for your team will be one of these — or a remix.
- 01
Tier-1 support agent
Resolves shipment-status, return, and policy questions end-to-end across email and Shopify Inbox; routes everything else to your team with the context already pulled. Typical deflection: 40–60%.
- 02
Returns & exchanges agent
Handles the entire returns flow — eligibility, label generation, restocking decisions, exchange suggestions — through a chat or self-serve portal, with your business rules wired in.
- 03
Catalog enrichment & copy agent
Generates SEO-clean product titles, descriptions, and meta from PDP data, vendor specs, and your brand voice. Merch team reviews and ships in batches instead of one PDP at a time.
Discovery → Pilot → Production.
Every engagement starts with a one-week sprint — audit, ADR, and a written go / no-go on the operation you want to hand to AI. Roughly one in four pilots gets killed at that step; that's the point.
If we move to a build, you ship a single end-to-end agent on real data inside three to six weeks. We hand off repo, prompts, and runbook. Retainers exist for care and growth — never for lock-in.
see engagement model →Questions ecommerce brands ask us.
If something you're chewing on isn't here, send it to team@phaselink.ai — partner-written reply within one business day.
- Does this work with Shopify, BigCommerce, WooCommerce?
- Yes — Shopify is our most-shipped stack (we use Storefront + Admin APIs and Shopify Functions when relevant). BigCommerce and WooCommerce we integrate via REST/GraphQL. We can also sit alongside Klaviyo, Gorgias, and Recharge.
- Will the AI sound like our brand or like every other chatbot?
- We tune voice from your existing macros, your top CSAT replies, and your brand guidelines. We A/B against your team's gold-standard responses before any AI reply goes out unsupervised, and we measure CSAT every week.
- How fast can we go live without breaking Black Friday?
- We don't ship to production in the two weeks before peak — we ship in the trough, then watch it. Discovery in week 1, pilot in weeks 2–3 (shadow mode), production by week 4 if you're not in a code-freeze window.
Send us your most expensive operation.
We'll have an audit on your desk in five days.
One PDF. No deck. No obligation. We'll tell you whether AI is the right answer for it — and if it is, we'll quote the build the same week.